“I asked for someone from your Irving location specifically as someone keeps coming in my apartment. Keep getting same person.”
“I have no problem with the actual service performed by the technician. That took less than 5 minutes, but I do have an issue with being told it would only be 30 minutes before they would arrive & in reality we ended up waiting for 2 hours. I had to call back twice to make sure they were still coming.”
“Locksmith was significantly delayed and only called one time to inform of delay. Originally supposed to arrive by 9am, called at 9:30 and said would be another hour to 10:30, then didnt arrive until about 1pm. Offered to reduce fee by $10 but doesnt really make up for the delays or the lack of communication. Half off could have been more appropriate. The worker was pleasant and polite, not his fault. ”
“Not please at all I got over charge I was quoted $75 the guy got done with the job and said it was$95 ”
No Comments Left.
“He did the job but he drilled multiple big uneccessary holes on my door. He said he will make one but his drill the first hole at wrong place and was forced to make second hole.”
“It took awhile for him to arrive.”
“Yes I asked for remote start and got a regular remote.. not locksmith fault but the dispatcher needs to follow better instructions from customers!! Disappointed ”
“The first technician was a disaster and for that the overall experience was dismal. The second tech was friendly and knowledgeable and was able to reprogram the locks, even though it was a little pricier than I had expected.”
No Comments Left.
“Locks work well. Andrew needs better hygiene. ”
“Wait time was unreasonable and not communicated. They estimated it would be 30-45 minutes but I waited close to 2 hours. They never called me with an update; I had to call and wait on hold for nearly 10 mins before they got back to me with a new ETA. At that point they told me 20 minutes and I waited another 35. Once the guy got there though he was very quick and efficient, so that was a plus.”
“Technician was nice and arrived quickly, but price was ridiculous for service performed. I was NOT provided a quote beforehand and was charged almost $90 for about four minutes of work and two screws. Would not use your service again or recommend you.”
No Comments Left.
“Although we understand about the service charge for the visit, we were disappointed in the fact that it took 1 minute to fix the problem and we were charged $108 dollars. ”
“I would’ve rated more stars if your man had brought the right key. ”
“Did not follow instructions ”
“Your price of $85 + tax, is just way to high for a man to come unlock a residential door with a pick gun! Y'all should be ashamed of yourselves! Highway robbery!”
“First lady I spoke with lied about estimated arrival time. When I called back second lady told me the First Lady gave me bad info. Bottom line, I had to wait for 2 1/2 hours when was originally told within an hour. Next time I’ll call pop a later lock. ”
“Never received email containing charges”
“Charged lot more than quoted ”
No Comments Left.
“The first guy didn’t finish job satisfactorily and when I called to see when the second guy would come to finish it was nothing but uncalled for rudeness from the phine guy! The second guy that did show up eventually moved it from being a one star to two star review.”
“The driver was great dispatch was unpleasant and didn’t give correct time estimate ”
“Needed more communication from A1 as it seemed no one knew what was going on with an order. Then just showed up a couple times with out notice. ”
“Your office folks are the worst and all need communication training. Your clients are not an inconvenience. The service window was 10am to 1pm. Finally showed up at 2:30pm. Of the 3 people I talked to at the office, not one apology. Will never manage your poor service again. Deplorable.”
“$95 for someone to jiggle a key in the lock and pop open my door in less than 5 minutes is ridiculous. Nothing wrong with the service but that price is way too high and for that reason alone I will not be using the service again.”
“Technician tried for two hours to open kwikset smart key lock before he called his coworker that told him you have to drill kwikset smartkey locks. ”
“I was not told about the price and i had to pay 125, which usually is 75 dollar, because i already waited for 30 minutes.”
“Locksmith is great very tentative very fast but your scheduling was terrible so one of your office personnel told Dunham Fleet you would be there to certain time you guys would show up in 30 to 45 min and then you showed up ,1hr and 30 min later .I could no keep customers that way or would I never be that late.we could have used some else faster.”
“Service was quick, you were doing great until you tried to extort me with a $250 charge! Ridiculous!!!”
“You provided a 30 - 40 min time frame, but the locksmith didn't arrive until 1 hour and 40 min later. ”
“Guy that came was nice and efficient. Dispatchers are horrible. I was initially told half an hour… Call 35 minutes later and was told 15 to 20 more minutes… That’s another 40 to 45 minutes and the guy showed up. Whoever is in charge of giving people accurate time frame should be fired immediately. If you were told me initially upfront it would’ve been around two hours I would’ve called someone else, and you guys need to be accurate with your time frames”
“Seemed really expensive for service and was late”
“The door works..thanks to a $92.00 spray of WD 40”
“He did a good job on changing the lock. But during drilling the lock, door cracked. However, the reason I am giving 2 stars is that I contacted twice to send me an invoice on what he did but never received it. The invoice I received doesn’t mention the job he did, it only shows the amount. H”
“$75 is about 2x the real value of the service and don’t tell me 20 min when you mean an hour. Got it open and on my way though so the service does unlock your car. ”
No Comments Left.
“ I appreciated the professionalism, but overall it seems like I got a product that I could've installed myself for much less money ”
“Hello, The service was great but the keys... not so much. They won't open the passenger door or tail gait and are quite tough to turn even in the driver door. All 3 locks are keyed the same. I'll be contacting the service center for replacements unless you contact me first. Thank you!”
“Tech left us with a broken door knob. He tried to leave us with a two keys, one for all the doors in our house, and one for the screwed up door knob. We said no, so he disabled the door knob. He didn't have the tool needed to remove the door knob. I have since removed it. Now I am forced to go buy new door knob! ”
“The repair only lasted 2 days. So, I will have to settle with it or call another locksmith. ”
No Comments Left.
“You did not have the latch needed to fix our problem. Your technition was cordial and good.”
“I was pretty disappointed to see that I paid $250 for the low reliability Chinese part that run $60 and works for a year or two maybe. The junk supplier you get the fob from could not even copy the US Dodge/Chrysler part with decent fidelity and it has a horrible reputation w online reviews. I have a spare key now but next time I need one I'll just go by the dealer and get it. With a 5 hour wait on A1 to show (3:30-9:00PM) and a crappy aftermarket part w a bad on - line reputation you guys are not the way I want to go. I'll do the dealer thing in the future when my crappy Chinese key - fob you sold me craps out. For that much money I expect the real part that will run for 10 yrs or more less a couple batteries.”
“I am missing my jewelry drawer, I don't have the bolts to bolt to my floor, and there is a small chip on the upper left corner of the safe. The delivery was late due to being over scheduled for the day. I had to keep calling to get updates on when they would arrive and I wasted my day waiting. Very poor service on your part. Also, I want the parts owed to me.”
“I purchased the keyless lock and was told it was simple to install. I had my handyman attempt it and he said there was something wrong with it. I took it back to the A-1 store on Midway in Dallas. The man who sold it to me originally was there. He looked at it and said nothing was wrong with it. He told me A-1 people could install it for about $75. I called immediately and scheduled for yesterday afternoon. The man who came worked on it for a long time and finally had to call someone to assist him. Finally, he said he had to replace a faulty component which he took from another lock. It ended up costing me over $200. I was not happy.”