Dispatcher

Posted on June 17, 2021 by A-1

A-1 Locksmith

Qualifications

  • High school or equivalent (Preferred)

  • Dispatching: 1 year (Preferred)

  • Customer Service: 1 year (Preferred)

  • Spanish (Preferred)

A-1 Locksmith has been servicing the DFW area since 1949. We’ve grown into one of the nation’s leading locksmith companies, while remaining family owned and operated. We’re looking to add to our team!

If you’re looking for a company to grow with, apply with us today to become our next Dispatcher!

Dispatcher Role & Responsibilities

Position Summary: As an A-1 Dispatcher, you will be responsible for ensuring the customers’ needs are met while using the best business sense. Your tasks will include locating and assigning a specific technician to each service request, communicating with the customer, and supporting the A-1 technician as needed.

When you’ll work: Daytime schedule with alternating Saturdays

What you’ll do:

  • Receive emergency and non-emergency calls and record important information
  • Address problems and requests by transmitting information or providing solutions
  • Receive, prioritize, and dispatch orders for locksmith services
  • Use phone or computer to send locksmiths to appropriate locations
  • Monitor the route and status of technicians to coordinate and prioritize their schedule
  • Provide technicians with information about jobs, traffic, obstacles and requirements
  • Maintain electronic logs and records of calls, activities and other information

What you’ll need:

  • High school diploma or equivalent
  • Strong knowledge of the roadways throughout the DFW Metroplex
  • Ability to prioritize and use decision making skills
  • Excellent organization, attention to detail, & communication skills
  • An eager and assertive personality
  • Ability to multitask and work through high pressure situations
  • Google and Microsoft Office experience preferred
  • Previous Customer Service & Dispatching experience preferred

Benefits:

  • Health (with Teledoc), vision, & dental options
  • Company paid Life and Accidental Death & Dismemberment policies
  • Accumulated PTO
  • COVID sick leave
  • Employee discounts
  • 90-day and annual reviews
  • Referral program

About A-1 Locksmith:

  • Family owned and operated since 1949
  • A+ rating with the Better Business Bureau
  • Corporate clients include: City of Dallas, Zoes Kitchen, Wingstop, & more!

If this sounds like a good fit for you, we’d love to hear from you! Please submit an updated copy of your resume for review!

www.a-1locksmith.com

https://www.youtube.com/c/A1LocksmithofTexas/videos

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Night shift
  • Overtime
  • Weekend availability

COVID-19 considerations:
The safety of our candidates & employees is our priority. If you are selected, you may be contacted for a phone screen, which could then be followed by a formal on-site interview(s). Masks, temperature checks, & social distancing guidelines are followed.

Ability to Commute/Relocate:

  • Carrollton, TX 75006 (Preferred)

Education:

  • High school or equivalent (Preferred)

Experience:

  • Dispatching: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Language:

  • Spanish (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

 

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