The Alabama Attorney General recently filed criminal charges against a Dallas locksmith operation for setting up bogus storefronts run by unlicensed locksmiths. Dallas consumers believed they were dealing with reputable companies. The action was a complete success: the company was ordered to pay thousands in restitution, immediately cease operations, and was banned from doing business in the state under its current or any of its 26 alias names listed in local directories.
All Dallas locksmiths facing similar issues are encouraged to report fraudulent activity to their state’s Attorney General, who can take the appropriate legal action. To contact your Attorney General about locksmith scams, visit www.naag.org.
Always be cautious of fake business names. Keep in mind, however, that legitimate locksmith companies may use similar names to improve directory listings. Follow these tips from the Federal Trade Commission to avoid getting scammed:
- Be cautious of companies that answer calls with generic phrases like “locksmith services.” Ask for the legal business name.
- When the technician arrives, request ID and licensing. Texas and several other states require locksmiths to be licensed.
- Always get a written or verbal estimate before any work starts, especially during emergencies.
- Ask about additional charges (emergency service, mileage, etc.) up front.
- If the on-site price differs from the phone quote, don’t allow the work to proceed.
- Legitimate Dallas locksmith professionals arrive in clearly marked vehicles.
- Be wary of locksmiths who suggest drilling or replacing your lock right away. Skilled professionals can usually unlock doors without damage.
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